Sassa glitch fixed up
Sassa resolves payment issues affecting 15 000 beneficiaries
Sassa said the problem has since been resolved and that all payments were now accessible.
Image: FILE
Grant recipients were left high and dry this week when a payment glitch blocked access to their social grants.
The SA Social Security Agency (Sassa) said it was aware of the glitch that left thousands of pensioners unable to withdraw their money on Thursday.
Around 15 000 beneficiaries were affected after a fault occurred between payment processor PayInc and Capitec Bank.
The issue temporarily froze access to funds.
Sassa said the problem has since been resolved and that all payments were now accessible.
Spokesperson Andile Tshona said technical teams worked “around the clock” to fix the problem and restore payments.
Tshona said: “The technical teams worked around the clock to resolve the issue as a top priority.
Should any clients still be experiencing challenges, they can contact Capitec Bank or our Sassa call centre."
Tshona said that the agency was taking steps to prevent a repeat of the disruption.
This comes after Sassa extended the termination notice period of its Master Services Agreement (MSA) with Postbank, now spanning an additional three months.
In a statement, Sassa spokesperson Paseka Letsatsi said this is to allow the executive authority time and space to deliberate on various issues from the two entities and give guidance.
Letsatsi said Sassa is dedicated to prioritising the needs of its millions of beneficiaries and enhancing their customer experience.
The North Gauteng High Court, Pretoria, recently sided with Sassa, rejecting Postbank’s urgent bid to prevent the termination of the MSA.