City of Cape Town: No increased charges with new smart electricity meters
Residents can be reassured that the rollout of new smart electricity meters will not lead to higher electricity bills.
Image: Matthews Baloyi
Residents can be reassured that the rollout of new smart electricity meters will not lead to higher electricity bills. The City of Cape Town says the meters strictly measure usage, they do not generate additional costs.
"These new meters make it easier for residents to manage electricity costs because you can see your usage in real-time," said mayco member for Energy, Xanthea Limberg.
"Importantly, they also allow qualifying households to access the subsidised Lifeline Tariff, which includes Free Basic Electricity units."
The City emphasises that electricity charges remain the same, regardless of whether you have an old or new meter. The upgrade is part of an investment in accurate, modern infrastructure to improve electricity services.
According to a statement by the city, the installation usually takes about one hour. Those who missed previous upgrades can also call the City to discuss options.
"The new meters provide accurate readings to help reduce billing errors and allow households to monitor and manage their electricity use in real-time. Eligible households can benefit from the Lifeline Tariff, which includes free basic electricity."
The meter replacement program will run from February to May 2026 in areas including Mowbray, Rosebank, Rondebosch, Rondebosch East, Newlands, and Mitchells Plain. The city is also revisiting areas such as Green Point, Sea Point, and Observatory to complete outstanding installations.
"The program is compulsory and free of charge. Electricity meters remain the property of the city, and reasonable access to premises is required by law. The program also continues alongside pre-paid meter replacements, small-scale embedded generation meters, and tampering enforcement. Large power users already have smart meters, and small commercial users with supplies limited to 100 Amps are included in the program.
Residents are advised to verify any appointment with the city, check the work order number, and confirm the official ID card of visiting staff. Suspicious behaviour should be reported to the City’s law enforcement agencies or SAPS. Any questions about unusually high or low usage patterns or billing can be directed to the City.